faq

Frequently asked questions

From Monday to Sunday from 10 to 21 by reservation

Please avoid delays before a treatment or a wellness program, be so kind in understanding that for the respect of subsequent customers, the delay may result in a reduction in the duration of the treatment. In case of unforeseen events, the cancellation of a treatment or wellness program or private spa can only be accepted up to 24 hours before, after this time you will be charged 50% of the total amount

There are many ways to book a wellness program or a treatment in our centre. You can make an appointment request directly from our website by filling out the “Book online” form, you can call us at (+39) 045-4500252 or write us an e-mail at: info@paradiseverona.it

The wellness centre is open every day from 3pm to 9pm with last entry at 7.30pm. The duration of the course is 1h 30 minutes. The entrance to the wellness centre is subject to a fee at a cost of € 20 per person for hotel guests and € 25 for external customers including the wellness kit which includes bathrobe, towel, slippers and use of changing rooms equipped with locker with key . The use of swimsuit is mandatory. Entrance is forbidden for children under 15 years of age

By reserving beforehand, you can have the wellness area all to yourself for a few hours. The offer is valid for a duration of 2 hours, bookable from 11 am to 1 pm at a cost of 180 Euros (+ breakfast included). From 8 pm to 10 pm at a cost of 250 euros (+ fruit basket and prosecco included). The offer is valid and bookable for a maximum of 6/8 people

To maintain an atmosphere of peace and relaxation, we kindly ask guests to moderate their tone of voice and not to use cell phones. Drinks and herbal teas can be consumed in the relaxation area and not in the wellness area